Training and Support Specialist at HBS Systems, Inc. in RICHARDSON

Richardson, 75080 | 10/12/2020 | Ad id: 1-0000627985-01

Training and Support Specialist Celebrating the 35th year of serving our customers, we have the rock-solid foundation of an industry leader with the passion and spirit of a start-up. We believe in an entrepreneurial workplace, where ideas are encouraged and initiative is rewarded.HBS Systems offers a generous compensation package including the following: Open PTO policy Free on-site gym Breakfast daily Lunch provided weekly Casual dress code Company lunches and events Paid holidays Medical, dental, vision insurance with dependent paid coverage 100% Company-paid life insurance, Short-term and Long-Term Disability benefits 401(k) retirement plan Position:*This position will be remote with no travel due to Covid-19. The permanent position will be in office with 25% travel*HBS Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our packaged software includes Payroll, Point of Sale Invoicing, Inventory Management, Full Accounting (A/R, A/P, General Ledger), Service and Rental modules. The Training and Support Specialist identifies customer business needs, advises and assists the customer in implementing solutions by serving as an intermediary between customer's business and software developers. Trains customer and staff regarding implementation and ongoing use of customized software systems. The TS will handle customer accounts, incoming support calls, troubleshoot reported issues, and provide assistance/training via the phone and at the client locations.Requirements: Previous experience as a bookkeeper for small business or managing a large parts inventory is preferred. Must be willing and able to travel overnight. 25% travel required Must possess proven customer communication and interaction skills with the ability to build rapport quickly and courteously. Must be able to work independently with little supervision and also as part of a team Must have clear oral and written communications skill Agricultural, Construction, Truck, Auto or Power Sports Dealership experience helpful Proficiency with Microsoft Office applications (e.g. Word, Excel, Outlook) Bachelor's degree or equivalent work experience preferred EEO EmployerJob Type: Full-timeSalary: $48,000.00 /yearSubmit resume to HBS Systems, Inc. Full time Employee College Education required Some experience required Richardson 75080